SmartDispatch
The increasing frequency of natural disasters and public emergencies poses a great challenge to government organizations like police, law-enforcement and firefighting. To better response when emergency strikes, a secure, reliable and efficient dispatching system is in urgent demand. In an ever-changing world and ever-evolving working environment, highly-efficient  resource deployment and quick response to customers is a must for every business group strives for survive and growth. As a leading supplier of professional wireless communications equipments and solutions, Hytera is ready to help you conquer these challenges with SmartDispatch digital dispatching solution. SmartDispatch, a dispatching system developed on Hytera digital platform compliance to ETSI DMR open standard, is designed for efficient communication, management and dispatching of professional users. Characterized by C/S structure and modularized design and supporting VoIP, SmartDispatch delivers you an enhanced dispatching and deployment platform with tailored communications network and control center.

Smart Dispatch one

Key Features
-On-line/off-line status reporting
The radio can be configured so that it will send its online/offline status to control station while the radio is power-on/power-off. This will allow application to monitor the status of all the radios in the system. The control station is also able to check the status of any radio with status query command.

-Remote monitoring
Through un-muting the mic of a remote subscriber radio, SmartDispatch could be able to monitor the voice activities remotely without necessity to push the PTT button. This could be useful when the control center wants to listen to remote voice activities without pressing PTT, such as emergency handling.


-All types of voice call
SmartDispatch supports all types of calls that meet your various dispatching operation needs, include private call, group call and all call. Every SmartDispatch dispatcher client console is able to dispatch up to 32 voice dispatching channels. Through these dispatching channels, SmartDispatch could receive all types of calls as well as trigger any type of call through user friendly and easy to operate user interface.


-Radio kill & radio activation
SmartDispatch is able to kill a radio unit remotely when the radio unit is under illegal usage or being stolen. The killed radio is able to power on but not able to perform transmitting or receiving. SmartDispatch is also able to activate a killed radio when necessary.


-Multiple mappings support
SmartDispatch supports multiple mapping engines, providing multiple options for user to select based on their own usage requirement. These mapping engines support both online mapping, such as Google Maps?Google Earth, OpenStreetMap* and offline mapping, such as MapInfo.


-GPS positioning
This feature is only available for subscriber radios which are fitted with GPS module. Each subscriber radio is able to obtain its location coordinate information via from this built in GPS module. Smart Dispatch could retrieve location information of any radio either by requesting on demand  the current position of the radio or by sending a Start Tracking Command setting up a radio to update the location information from the radio to Smartdispatch periodically with configurable time interval.

real time tracking

-Real-time tracking
This feature allows SmartDispatch to track the location of any radio units in real-time. Users have an option to display the location route on the mapping. The tracking interval depends on the location update interval configured in each radio and the channel loading of DMR system. Total number of location tracking activities can be activated at one time will depend on the mapping system and limitation of system resources.


-Location history and route playback
All location information of radios will be kept in SmartDispatch database for later retrieval and history location checking. Users are allowed to query history location information of a radio as well as playing back the location route of a radio within a specified time interval.


-Regions and geofencing
Users could define regions on the map as working region or restricted region for a predefined set of subscriber radios. Geofencing feature can also be enabled on each region. Once the geofencing rule is infringed (based on whether the region is a working region or restricted region) by any of the predefined set of subscriber radios, a geofencing alarm will be activated in control center and optionally a message will be prompted on subscriber unit.


-Text messaging
SmartDispatch is able to send/receive DMR standard text messages. A text message can be sent to a radio unit or a group message can be sent to a group of radios identified by group ID. SmartDispatch provides a user-friendly chat-based GUI for sending and receiving text messages. All incoming and outgoing text messages are stored in the database for later retrieval.


-Emergency alarm
When an emergency activated by any subscriber radio, the SmartDispatch will trigger an alarm. Optionally, the location information of the radio unit that triggers the emergency will be shown on the map depending on the validity of the location information of the radio by the time the emergency is triggered.


-Voice recording & playback
All incoming calls and outgoing calls will be recorded in SmartDispatch server. This includes all types of DMR voice calls and PSTN interconnected voice calls. Users can retrieve recorded voice and play back at any time so that important conversation is not missed. All recorded voices easily can be searched through time, caller ID or callee ID.


-Reporting and statistic
SmartDispatch supports generation of various types of reports that meet the common needs. Such as calling report, radio status report, location tracking report, etc.


-Phone interconnect
SmartDispatch supports SIP standard protocol to integrate with standard IP-PBX to achieve voice interconnection between radios and PSTN public phone network. This feature allows radios to make call to telephones and vice versa, and also allows a dispatcher make/receive calls through SmartDispatch dispatcher client console.


-AudioLink
This feature allows users to patch talk groups, channels, sites and system together so that a seamless communication between all SmartDispatch systems' radio users is established, regardless of frequency or if the radios are operating in analog or digital mode. Once the communication link is established, radios from different frequency band, different frequency channel can communicate with each others, and radio in analog mode also can talk to radio in digital mode. All these configurations can be easily configured through SmartDispatch dispatcher console.


-Dispatcher intercom
Support direct communication between dispatcher consoles through SmartDispatch system. Users could choose either one to one intercom or broadcasting intercom easily from SmartDispatch client interface.

-Email gateway

SmartDispatch server integrates with SMTP and POP3 server. This allows users to send email from any email client to subscriber radios. Subscriber radios are also allowed to send text messages to any email address.


-Call reminder
When the terminal channel is busy and the dispatcher cannot make through, a call reminder will be sent to the terminal to remind the dispatcher to call back.


-Visualized dispatching
The dispatcher call terminals displayed on the map, measuring the distance and space and also saving the vision with the map. The saved vision refers to the current saved map interface; when logging in the system the GPS can automatically open the previously saved map interface. 
-Wide-area networking
The server, gateway and terminal can all be deployed through the wide area network. 


-Repeater access
The utilization of repeater can reduce the gateway number, lower the operation cost and expand the communication range. SmartDispatch can support  single station mode and IP interconnection mode of the repeater.


-Import and export in batch
When a mass of mobile terminals or work groups are needed to add in, the Excel format can be firstly generated by inputting all information about the mobile terminals or work groups and then imported the Excel file into the system to improve efficiency. The user can also export the information about the existing mobile terminals or work groups as Excel files from the system. 


-Database backup/recovery
The database and recorded files are the core of the system; so the backup strategy should be formulated and the backup should be timely prepared in order to reduce risk and recover data  when necessary.
There are two ways to back up the database: 
¬∑Manual backup 
Manually set up the backup parameters and then execute the backup. The backup can be generated as a compressed file in the designated backup directory and the file will be named as Hytera_RDS_BAKyyymmdd_X.zip, such as Hytera_RDS_BAK20121224_0.zip.
·Automatic backup
Automatically make the backup monthly or weekly. The system can automatically carry out the backup according to the backup launch time. The finished backup can be generated as a compressed file in the designated backup directory and the file will be name as Hytera_RDS_BAKyyymmdd_X.zip, such as Hytera_RDS_BAK20121224_0.zip.


What's Specials
-Modularity and flexibility for system deployment

SmartDispatch is not a single module, but a group components that are able to build up a system with different size and topology based on customer system requirements and coverage requirements. It can be configured as a smallest single site system to a large multi-site, cross country network system. All these configuration can easily be done through remote configuration tool, one of the SmartDispatch components.


-Multiple mapping engines support
Users have options to choose their own preferable mapping engines based on their specific usage requirements. These mapping engines are, not limited to, Google Maps, MapInfo, OpenStreetMap* etc. We help customers to provide the mapping solution that best fit their needs.


-Various access privileges
Multiple levels of access privileges can be defined by users for access control. Based on each customer needs, each access level can be assigned only to selected radio units or entire fleet, or can be assigned to select sides or any side in the system.


-Multiple and separate screen support
SmartDispatch dispatcher console supports multiple views and splitting to multiple displays so that all information can be captured at a glance. This feature avoid dispatcher users to switch between different views all the time during their operation.


-Multiple languages support
SmartDispatch benefits worldwide customer by providing multiple languages support. The display language can be switched easily on the fly from the dispatcher console interface without necessity to reboot the application.


-No recurring monthly investment
With compare to most of the GPRS-based solutions for GPS position application, SmartDispatch relies on DMR communication network for GPS location transportation instead of GPRS protocol, and thus no recurring monthly investment.

Product Types
SmartDispatch: Professional version with client-server architecture supports multiple sides dispatching solution based on IP network.
Target markets: Professional version with client-server architecture supports multiple sides dispatching solution based on IP network.
SmartDispatch Topology:

Smart Dispatch Topology

System Requirments

Operating System WIN XP sp3+/WIN7 sp1+
Server Operating System WIN XP sp3+/WIN7 sp1+/Window Server 2008
RAM >2.0G
One Voice Channel Bandwidth >120kbps
Database MySQL5.1 (Smart Dispatch V2.5), Microsoft SQL2005/Mircosoft SQL2008 SmartDispatch V3.0+)
Multichannel Sound Card M-Audio Delta 1010LT (Recommended)
Other Microsoft .NET Framework 4.0

 

 

 

 

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